Frequently Asked Questions (FAQ)

Account & KYC

4 Q&A

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As per RBI KYC norms, you must submit a valid Photo Identity Proof (Aadhaar Card, PAN Card, Voter ID, Passport, or Driving Licence), Address Proof, and one recent passport-size photograph. For a Co-operative Bank account, introduction by an existing account holder may also be required.

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Yes. KYC is mandatory under the Prevention of Money Laundering Act (PMLA) 2002 and RBI Master Direction on KYC 2016. KYC must be periodically updated: every 10 years for Low-Risk customers, every 8 years for Medium-Risk customers, and every 2 years for High-Risk customers. Failure to update KYC may result in account being frozen for debit transactions.

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Yes. A joint account can be operated as "Either or Survivor", "Former or Survivor", "Jointly", or "Anyone or Survivor". The mode must be specified at the time of account opening. In the event of death of one of the joint holders, the surviving holder(s) can operate the account as per the registered mode.

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The minimum balance requirement is as prescribed by the bank from time to time. Currently, a nominal minimum average monthly balance (AMB) is required to avoid service charges. Please contact the branch or visit our interest rates page for the latest schedule of charges as mandated under RBI Fair Practice Code.

Deposits & Interest Rates

4 Q&A

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Savings Account interest rates are set by the bank as per RBI deregulation guidelines. The interest is calculated on daily closing balance and credited to the account half-yearly (April and October) or as per the bank's policy. Please refer to the Interest Rates page or contact the branch for the prevailing rate.

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Fixed Deposits are offered for various tenures as notified by the bank. Premature withdrawal is permitted subject to a penalty on the applicable interest rate as per RBI guidelines and the bank's FD policy. The penalty is generally 0.5% to 1% below the rate applicable for the period the deposit has remained with the bank.

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Yes. All deposits (Savings, Current, Fixed, and Recurring Deposits) are insured up to ₹5,00,000 (Five Lakh Rupees) per depositor per bank under the Deposit Insurance and Credit Guarantee Corporation (DICGC) scheme, which is a wholly owned subsidiary of the Reserve Bank of India. This protection covers principal and interest combined.

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A Recurring Deposit (RD) requires you to deposit a fixed amount every month for a predetermined tenure, building savings gradually. A Fixed Deposit (FD) requires a lump-sum deposit for a fixed period at a fixed rate of interest. Both are covered under DICGC insurance up to ₹5 lakh.

Loans & Credit

3 Q&A

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The bank offers a range of loan products including Home Loans, Personal Loans, Vehicle Loans, Loan Against Property (LAP), Gold Loans, Educational Loans, and Working Capital Loans for businesses — all as per RBI Master Directions on Credit. Eligibility, interest rates, and documentation differ per product. Please visit the branch or our Loans section for details.

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As per RBI guidelines on Fair Practices Code for Lenders, the bank is committed to: (a) transparent communication of loan terms including rate of interest (flat vs. reducing), (b) providing a sanction letter before disbursement, (c) no pre-payment penalty on floating rate loans, and (d) proper recovery practices without harassment. A copy of the FPC is displayed at the branch premises.

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As per RBI guidelines, the bank must communicate in writing the reasons for rejection of any loan application. You may appeal to the Bank's Grievance Redressal Officer (GRO) within 30 days of rejection. If unresolved, you may escalate to the RBI Ombudsman under the Integrated Ombudsman Scheme 2021 (RBI IOS 2021).

Digital Banking & ATM

3 Q&A

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Immediately call the bank's customer care or visit the branch to block your ATM/Debit card. As per RBI Circular on Limiting Liability of Customers in Unauthorised Transactions (July 2017), if you report a fraudulent transaction within 3 working days of receiving bank communication, your liability is ZERO for third-party breaches. Report at our branch or on our helpline without delay.

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As per RBI guidelines, cardholders are entitled to a minimum of 5 free transactions (including financial and non-financial) per month from their own bank's ATMs, and 3 free transactions from other bank ATMs in metro cities (5 in non-metro). Beyond the free limit, charges as per RBI-prescribed maximums apply. Please check our Schedule of Charges for the latest fees.

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NEFT (National Electronic Funds Transfer), RTGS (Real Time Gross Settlement), and IMPS (Immediate Payment Service) are RBI-regulated fund transfer systems. NEFT operates on a 24×7 basis with half-hourly settlements. RTGS (min ₹2 lakh) settles in real time. IMPS enables instant 24×7 transfers. You will need the beneficiary's account number, bank name, and IFSC code. Our bank's IFSC is YESB0KTCB01.

Grievance & RBI Ombudsman

3 Q&A

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You may submit a complaint: (1) In writing at the branch, (2) By email to ktccb@ktccb.in, (3) Via our online Contact Us form. As per RBI guidelines, the bank must resolve complaints within 30 days. If unresolved within 30 days or you are dissatisfied with the response, you may escalate to the Banking Ombudsman.

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The RBI Integrated Ombudsman Scheme (RBI IOS 2021) provides a free, expedited forum for resolution of complaints against banks. You can file a complaint online at https://cms.rbi.org.in or by calling 14448 (RBI helpline) if your complaint is unresolved for 30 days or if you are dissatisfied with the bank's response. There is no fee for filing a complaint.

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As per RBI guidelines, every bank must appoint a Grievance Redressal Officer (GRO). Customers can escalate unresolved complaints to the GRO at the bank's principal office: The Kalna Town Credit Co-operative Bank Ltd., Kansari Para, Kalna, Purba Bardhaman — 713409. Phone: 03454-255105. Email: ktccb@ktccb.in.

Nomination & Succession

2 Q&A

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You may add, change, or cancel a nominee at any time by submitting Form DA1 (for adding nomination), Form DA2 (for cancellation), or Form DA3 (for changing the nominee) at the branch. Nomination is available for all deposit accounts, safe custody articles, and safety lockers as per Section 45ZA of the Banking Regulation Act, 1949.

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In the event of the death of an account holder, the nominee (if registered) can claim the balance in the account by providing: death certificate, identity proof of nominee, and a completed claim form. If no nominee is registered, the legal heirs must submit succession certificate or probate of will as per the bank's succession procedure.

Security & Fraud Awareness

2 Q&A

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The bank will NEVER ask for your PIN, OTP, CVV, or full card number over phone or email. Never share these details with anyone. Always verify the sender of emails/SMS. Use official bank channels only. Report any suspicious communication to the bank and the National Cyber Crime Helpline at 1930 (Govt. of India). RBI's RBI Kehta Hai campaign provides updated fraud awareness guidelines.

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Two-Factor Authentication (2FA) is mandatory for all online and card-not-present transactions as per RBI guidelines. It combines something you know (PIN/password) and something you have (OTP). This provides an additional layer of security for digital transactions. The bank complies with all RBI mandates on 2FA and secure payment infrastructure.

FAQ